Privacy Policy
At O'CLOCK STORE, privacy and the protection of your personal data are a top priority. This privacy policy explains how we collect, use, store, and protect your personal information in compliance with GDPR standards and CNIL regulations.
1. Collection of Personal Data
We collect only the data necessary to:
- Process your orders (name, address, email, phone, payment information).
- Enhance your user experience (purchase history, preferences).
- Send you promotional offers, only with your consent.
2. Legal Basis for Processing
Our personal data processing is based on the following legal grounds:
- Contract performance: To manage your orders and provide the requested services.
- Consent: For sending marketing communications.
- Legal obligation: To comply with applicable laws (e.g., invoice retention).
3. Use of Personal Data
The collected data is used to:
- Manage your orders and deliveries.
- Provide customer service.
- Offer you personalized deals (if you have consented to receive marketing communications).
We do not engage in automated profiling or sell your data to third parties.
4. Data Sharing
We only share your data with:
- Our logistics partners for delivery: Collissimo, TNT, DHL, UPS.
- Watch brands for product supply.
- Our payment providers: Stripe, Paypal, Google Pay, Apple Pay to secure transactions.
- Competent authorities, in case of legal obligation.
Each partner is committed to adhering to strict confidentiality and data protection standards.
5. Data Retention
Personal data is retained for strictly limited periods:
- Order data: 3 years after the last transaction.
- Marketing data: Until consent is withdrawn.
- Fiscal data (invoices): 10 years.
6. Your Rights
In accordance with GDPR, you have the following rights:
- Right of access: Obtain a copy of the data we hold about you.
- Right of rectification: Correct your personal information in case of errors.
- Right to erasure: Request the deletion of your data.
- Right to portability: Receive your data in a structured format.
- Right to object: Refuse certain processing, such as direct marketing.
- Right to restriction: Limit the use of your data in certain cases.
- Right to withdraw consent: At any time for marketing communications.
To exercise your rights, contact us at: contact@oclockstore.fr.
7. Data Security
Your data is hosted on secure servers managed by INFOMANIAK. We implement strict technical and organizational measures to prevent unauthorized access, alteration, or loss.
8. Cookies and Similar Technologies
We use cookies to improve your experience on our site and ensure the proper functioning of our services. These cookies collect information about your browsing and personalize the displayed content. Here are the details of their use:
a. Types of Cookies Used
- Essential cookies: These cookies are indispensable for optimal site functionality. They enable actions such as saving your preferences or securing your sessions. They cannot be disabled.
- Analytical cookies: These cookies help us analyze site performance by collecting anonymous browsing data. This allows us to enhance your user experience.
- Marketing cookies: These cookies are used to deliver ads and recommendations tailored to your preferences. They collect information about your visits and interactions on our site.
b. Cookie Management
You can configure your cookie preferences at any time via [our cookie management tool]. This tool allows you to:
- Accept or refuse certain types of cookies.
- Modify your choices transparently at any time.
You can also manage cookies directly in your browser settings. Here are some guides for the most common browsers:
c. Data Sharing via Cookies
Data collected via cookies may be shared with third-party providers, such as our analytics and advertising partners. These partners adhere to strict confidentiality and data protection standards.
d. Cookie Retention Period
The retention period for cookies depends on their type:
- Session cookies: Deleted as soon as you leave our site.
- Persistent cookies: Retained for a maximum of 13 months, in accordance with current regulations.
By continuing to browse our site, you agree to the use of cookies as described in this policy. For any questions, contact us at contact@oclockstore.fr.
9. International Transfers
If your data is transferred outside the European Union, we guarantee its protection through mechanisms such as the European Commission's Standard Contractual Clauses.
10. Complaints
If you encounter any issues or believe your rights are not being respected, you can file a complaint with the CNIL:
- Website: https://www.cnil.fr
- Postal address: 3 Place de Fontenoy - TSA 80715 - 75334 Paris Cedex 07